🛡️ Player Safety First

Responsible Gaming at tq99

We believe gambling should be fun, not a source of stress. tq99 is committed to providing every player in Bangladesh with the tools and support they need to stay in control.

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21+ Only — Age Verification Required
tq99 strictly prohibits gambling by anyone under the age of 21. All players must pass identity verification before depositing or placing bets. If you are under 21, please close this page immediately.

At tq99, we take our responsibility to players across Bangladesh very seriously. Online gambling is a form of entertainment and should always be treated as such — never as a way to make money, recover losses, or escape personal difficulties. We have built a comprehensive set of responsible gaming tools directly into the tq99 platform so that every player can set their own boundaries and play with confidence.

This page explains the responsible gaming tools available to all tq99 players, the warning signs of problem gambling to watch out for, and how to contact tq99 support if you — or someone you care about — needs help. We encourage every player to read this page in full and to make use of the tools below to ensure that their experience at tq99 remains enjoyable and within their personal budget.

Your Responsible Gaming Toolkit

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Deposit Limits
Set a daily, weekly, or monthly cap on how much you deposit into your tq99 account. Once a limit is active, it cannot be increased for 24 hours — but reductions take effect immediately, giving you instant control over your spending.
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Session Time Reminders
Configure a session reminder to alert you after a set period of continuous play — for example, 30 minutes or 1 hour. When the reminder fires, take a moment to step back, assess your session, and decide whether to continue or take a break.
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Cooling-Off Period
Request a short-term break from gambling of 24 hours, 48 hours, or 7 days. During a cooling-off period, your account will be restricted from new deposits and bets, giving you the mental space to reset without permanently closing your account.
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Self-Exclusion
If you feel your gambling is becoming a serious problem, you may apply for voluntary self-exclusion for a period of 30 days, 90 days, 180 days, or permanently. During self-exclusion, your account is locked and no deposits or bets are accepted. To request self-exclusion, contact tq99 support at the email in the footer of this page.
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Loss-Limit Alerts
Set a threshold for how much you are comfortable losing in a single session or across a day. When your losses reach that threshold, tq99 will notify you so you can decide whether to stop playing for the day.
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Reality Check Reminders
Enable periodic reality-check pop-ups that show you how long you have been playing and your net session result (total wagered vs. total won). These reminders help you stay aware of time and money spent rather than getting absorbed in the game.

Principles of Healthy Gambling

Responsible gambling means keeping the activity fun, affordable, and within your personal means. tq99 recommends every player in Bangladesh follow these core principles when using the platform:

Gamble only with money you can afford to lose. Never use rent money, bill payments, savings, or borrowed funds to fund your gambling activity. Set a strict entertainment budget and stick to it every session.
Never chase your losses. Losing is a normal part of gambling. If you find yourself increasing your bets or playing longer specifically to recover money you have lost, stop immediately and use a cooling-off or self-exclusion tool.
Keep gambling a small part of your leisure time. Make sure gambling does not crowd out other hobbies, social activities, family time, or work commitments. A healthy balance means gambling is one of many leisure activities, not the only one.
Stay sober and alert when gambling. Avoid gambling when you are tired, emotionally distressed, under the influence of alcohol, or in any state that may impair your judgement. Poor decision-making during gambling sessions increases the risk of problem gambling behaviour.
Use the available tools proactively. Do not wait until gambling feels out of control before using deposit limits, session reminders, or cooling-off periods. Set these tools up from the beginning as a natural part of your gaming routine on tq99.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of income, background, or experience level. It does not always appear suddenly — it often develops gradually over time. The following warning signs may indicate that gambling is becoming a problem for you or someone close to you:

⚠️ Warning Signs to Watch For
  • Spending more than you planned or can afford on gambling, and feeling unable to stop even when you want to.
  • Borrowing money, selling possessions, or neglecting bills and household expenses in order to fund gambling.
  • Feeling restless, anxious, or irritable when trying to cut down or stop gambling.
  • Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
  • Gambling to escape problems, relieve stress, or manage feelings of depression or anxiety rather than for entertainment.
  • Repeatedly trying to win back money that you have lost (chasing losses), leading to increasingly large bets.

If you recognise one or more of these signs in yourself or in someone you know, we strongly encourage you to reach out for help immediately. You are not alone — support is available, and tq99's team is here to help connect you with the right tools and resources.

Underage Gambling Prevention

tq99 operates a strict 21+ age policy across all services. No person under the age of 21 is permitted to register for a tq99 account, make a deposit, or place any bet on the platform. Age verification is a mandatory step during registration, and tq99 reserves the right to request additional proof of age at any point during a player's time on the platform. Any account found to belong to a player under the age of 21 will be immediately closed and all funds returned.

If you are a parent or guardian in Bangladesh and are concerned that a child or young person in your household may be accessing tq99 or any other online gambling platform, we recommend using parental control software to restrict access to gambling websites on shared devices. Please contact tq99 support immediately if you believe a minor has registered or used an account on this platform.

How to Access Your Responsible Gaming Settings

All responsible gaming tools described on this page are available to every registered tq99 player directly within their account settings. To access these tools, log in to your tq99 account and navigate to the Responsible Gaming section of your account dashboard. From there you can set or adjust deposit limits, activate session reminders, request a cooling-off period, or apply for self-exclusion.

If you experience any difficulty accessing or activating these tools, or if you wish to apply for self-exclusion and cannot do so through your account settings, please contact tq99 customer support directly at the email address listed in the footer of this page. Our support team is available 24/7 in Bangladesh Standard Time (BST, UTC+6) and will assist you promptly.

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Need Help? Talk to tq99 Support
If gambling is causing you distress, affecting your finances, or impacting your relationships, please reach out to us without hesitation. Our support team handles all responsible gaming enquiries with complete confidentiality and without judgement. You can contact us at any time:
[email protected]
Support available 24/7 — Bangladesh Standard Time (BST, UTC+6). Email is plain text only and is not a clickable link.
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