tq99 Privacy Policy

When you register for a tq99 account, use our services, or contact our customer support team, you may provide us with the following categories of personal data:

• Identity data: full name, date of birth, gender, and a copy of your national identity card, passport, or driving licence (provided during KYC verification).
• Contact data: mobile number and email address, used for account verification, transaction notifications, and support communications.
• Financial data: your registered bKash, Nagad, Rocket, or Upay mobile wallet number, used solely for processing deposits and withdrawals. tq99 does not store full payment credentials on its own servers.
• Support data: the content of any messages, emails, or chat transcripts exchanged between you and the tq99 customer support team.

When you visit or use the tq99 platform, certain technical and behavioural data is collected automatically by our systems, including:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage data: pages visited, games played, time spent on each page, betting and wagering activity, session duration, and navigation paths through the platform.
• Cookie data: session identifiers, preference settings, and analytical tracking data collected via cookies and similar technologies. See Section 7 of this Policy for more information.

tq99 uses the personal data it collects for the following purposes:

• Account management: to create and maintain your player account, verify your identity (KYC), authenticate your login sessions, and manage your account preferences and settings.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain an accurate record of your financial transactions with tq99.
• Regulatory compliance: to fulfil our obligations under applicable anti-money laundering (AML) and counter-terrorism financing (CTF) regulations, including verifying player identities and monitoring transactions for suspicious activity.
• Customer support: to respond to your queries, resolve disputes, investigate complaints, and communicate important account or platform updates.
• Platform improvement and security: to analyse usage patterns, detect and prevent fraud, cheating, and abuse, and to continuously improve the performance and security of the tq99 platform.

tq99 processes your personal data on one or more of the following lawful bases, depending on the specific processing activity:

• Contractual necessity: processing that is required to fulfil our agreement with you, including operating your account, processing your bets and transactions, and providing customer support.
• Legal obligation: processing that is necessary to comply with applicable laws and regulations, including AML/CTF obligations, age verification requirements, and responses to lawful requests from competent authorities.
• Legitimate interests: processing that is necessary for tq99's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and platform analytics — provided these interests are not overridden by your own rights and interests.
• Consent: where tq99 relies on your consent to process personal data (for example, to send you optional promotional communications), you have the right to withdraw that consent at any time by contacting tq99 support.

tq99 does not sell or trade your personal data. We share your information only in the following circumstances and only to the extent strictly necessary:

• Payment processors: your mobile wallet number and transaction details are shared with your relevant mobile financial service provider (bKash, Nagad, Rocket, Upay) solely to facilitate deposits and withdrawals.
• Identity verification providers: where tq99 uses a third-party KYC or age-verification service to verify your identity documents, the minimum necessary data is passed to that provider under a strict data processing agreement.
• Regulatory and law enforcement authorities: tq99 may be required to disclose personal data to competent governmental or regulatory authorities where required by applicable law, a court order, or in response to a lawful request relating to anti-money laundering, fraud investigation, or other legal proceedings.
• Service providers: tq99 may engage carefully selected third-party service providers (such as cloud hosting providers, analytics platforms, or cybersecurity firms) who process personal data on our behalf and under our instruction. All such providers are bound by data processing agreements that prohibit them from using your data for any purpose other than providing the contracted service to tq99.

Under no circumstances does tq99 share, sell, or licence your personal data to any third party for that party's own marketing, advertising, or data-monetisation purposes. Any sharing of data is strictly limited to the operational and legal purposes described in Clause 4.1 above.

tq99 retains personal data only for as long as is necessary for the purposes for which it was collected or as required by applicable law. Specific retention periods include:

• Active account data: retained for the duration of your account's active status and for a minimum of five years following account closure to satisfy anti-money laundering record-keeping obligations.
• Transaction records: financial transaction records are retained for a minimum of five years from the date of the transaction in compliance with applicable financial regulation.
• Support communications: customer support correspondence is retained for a period of two years from the date of the last message in a given support thread, after which it is securely deleted unless it is subject to an ongoing legal or regulatory matter.

Subject to applicable law and certain conditions, you have the following rights in relation to the personal data tq99 holds about you:

• Right of access: you have the right to request a copy of the personal data tq99 holds about you, free of charge, by contacting tq99 support.
• Right to rectification: you have the right to ask tq99 to correct any inaccurate or incomplete personal data held about you.
• Right to erasure: in certain circumstances, you have the right to request that tq99 delete personal data it holds about you, subject to our legal retention obligations.
• Right to restriction: you have the right to request that tq99 restrict the processing of your personal data in certain circumstances, for example while an inaccuracy is being investigated.
• Right to object: where tq99 processes your data on the basis of legitimate interests, you have the right to object to that processing. tq99 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.

To exercise any of the above rights, please contact tq99 support at the email address listed in the footer of this page. We aim to respond to all data subject requests within 30 days of receipt. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension within the initial 30-day window.

tq99 uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that help us recognise you on return visits, maintain your session while you are logged in, and understand how players navigate the platform. The cookies tq99 uses fall into the following categories:

• Strictly necessary cookies: these are essential for the platform to function correctly. They enable core features such as login session management, security token validation, and anti-fraud checks. These cookies cannot be disabled without breaking core platform functionality.
• Analytical cookies: these cookies collect anonymised or pseudonymised data about how players use tq99, such as which pages are visited most frequently and where players navigate after landing on a given page. This data helps us improve the platform experience.
• Preference cookies: these cookies remember your account preferences and settings — such as language preference and responsible gaming tool configurations — so that you do not have to re-enter them on every visit.

You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair the functionality of the tq99 platform and may prevent you from logging in or completing transactions. Disabling analytical or preference cookies will not affect your ability to use the core features of tq99.

tq99 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit between your device and our servers, secure storage of personal data with access controls restricted to authorised personnel only, regular security assessments and penetration testing of the tq99 platform, and strict internal data access policies that operate on a need-to-know basis. While tq99 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, tq99 will notify affected players without undue delay and take all appropriate remedial action.

tq99 reserves the right to update or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made, we will publish the revised Policy on this page with an updated effective date and, where we consider the changes to be significant, notify registered players via their registered email address. Your continued use of the tq99 platform after any revision to this Policy constitutes your acceptance of the updated Privacy Policy. If you do not agree with the updated Policy, you must stop using tq99 and may request closure of your account by contacting tq99 support.